Received the jacket within four days which was great, as well as a confirmation email and postage details once the order went through, which I thought was fantastic customer service. The jacket (m) was a little tight around the wrists and shoulders, but I was able to swap it on the spot in the head office for a large. The replacement jacket was is perfection. My emails were answered promptly, and Adam at the front desk was very friendly and helped me out just fine. Really good experience, love Kappa!