Shipping and Returns

Australian Shipping Rates

Standard Shipping:

  • Shipping is free on orders above $89.
  • Shipping for orders less than $89 will be charged at $8.25 for standard shipping or $15 for express shipping.

 

Estimated Delivery Times:

  • Standard Shipping: 3 to 7 business days

  • Please allow additional time for shipments to addresses in the Pacific Islands

Shipping Notifications:
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. 

 

International Shipping Rates

Kappa Australia only ships to the Oceania region.

    Orders to addresses outside Australia may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning or exchanging products.

     

    Return Policy
    Kappa Australia offers free return shipping on most orders where there is a fault with the item. If you’re not happy with your purchase, you may return unworn item(s) within 30 days of shipment for a full refund. Costs to return items where these is no fault with the item(s) will not be reimbursed. Please email our customer service at info@kappaaustralia.com or call us +61 (03) 9417 1313.

    • You will receive an email confirmation once your return has been processed.

    Free return postage applies only to merchandise returned from Australia. If the product is returned outside of the 30-day return period or the item is worn, damaged, or not in its original packaging, Kappa will be unable to honour a refund for the merchandise.

     

    Refund Process and Time frame
    Kappa processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

    Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

     

    Store Purchases
    If you purchased your items through a Kappa retail partner, please refer to their return policies for more information.

     

    Exchanges
    We do not currently offer exchanges on online purchases. If you would like the same item in another size or style, simply place a new order and return the one you have.

    We cannot guarantee that inventory will be available when placing a new order.

     

    Safe Shopping Guarantee

    We guarantee that every online transaction you make online is 100% safe. If you have unauthorised charges on your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.